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Info Codes

Overview

Info codes are prompts that appear at the POS to collect additional information during a transaction. For example, an info code might ask for a customer’s age when selling age‑restricted products. The Info Codes page lists existing codes and includes a form to add new ones【347156629415773†screenshot】.

Who Can Use This

Administrators and POS configuration specialists can create and manage info codes. Cashiers encounter the prompts during sales when a product triggers an info code.

Preconditions

  • You must have rights to configure POS settings.
  • If the info code should print on receipts or use a specific colour, know the requirements beforehand.

Navigation

Go to Retail Setup → Info Codes.

Step‑by‑Step Process

  1. Open the Info Codes page. The table lists existing codes with columns for Code, Description, Info code text, Active, etc.
  2. To add a new info code, fill out the form:
    • Code – a unique identifier for the info code (required).
    • Description – descriptive text about what the info code does (required).
    • Info code text – the question or prompt displayed at the POS (required)【347156629415773†screenshot】.
    • Active – tick if the info code is active.
    • Date – specify a start date if the code should only be active from a certain date.
    • Print on receipt – tick if the answer should be printed on the customer’s receipt.
    • Colour on POS – choose a colour to highlight the prompt on the POS.
  3. Click Add to save. The new info code appears in the list and can be linked to categories or products.
  4. Use the actions column to edit or delete existing codes.

Required Fields

  • Code, Description and Info code text are mandatory【347156629415773†screenshot】.

Validation Rules

  • Codes must be unique.
  • Info code text should be clear and concise since it appears on screen.

Common Errors

  • Missing mandatory fields: ensure all required fields are filled in before saving.
  • Code already exists: choose a different code if a duplicate error occurs.

Troubleshooting

  • If a prompt does not appear at the POS, verify that the info code is active and linked to a product or category.

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